Cancellation Policy

Effective: January 15, 2024

Our orders are typically processed the same day they are received, and leave our facilities by 9am the following business day. We know our customers like to receive their orders quickly! We also understand that things change, so please Contact Us as soon as possible if you'd like to change or cancel your order.

Making Changes to Your Order

Prior to shipping, any changes to your order can be accommodated at no charge. Contact our team and we'll make that change for you.

Canceling An Order

Keep in mind that most orders are processed and ship within a few hours of being placed. If you need to cancel an order, contact our team and we will do our best to catch it before it leaves our facility.

Making Changes After Shipment

Changes or cancellations prior to shipment can be done with no charge to our customers. Once an item has shipped, however, our vendors and partners assess fees to us to make changes or to cancel an order. We must pass those fees on to our customers who need to make changes after their products have shipped.

Change or cancellation fees are based on the following schedule:

  • Changes to shipment details (Name, Address, Etc.) will incur a $20 flat fee.
  • To cancel an order after shipment, the customer will be responsible for the shipment cost plus a 20% restocking fee.
  • Once made-to-order items (Covercraft®, Westland® Exact-Fit, Etc.) are shipped they are unable to be cancelled or returned unless there are issues with workmanship or product defects.